Privacy Policy

Last updated: July 30, 2026

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Related documents for Lead Loupe privacy and compliance topics:

This Privacy Policy describes how FamIT Solutions and Technologies LLC ("FamIT Solutions and Technologies LLC," "Company," "we," "us," or "our") collects, uses, discloses, and protects information when you access or use the Lead Loupeplatform, website, APIs, and related services (collectively, the "Service"). This Privacy Policy applies to visitors, registered users, subscribers, and anyone who interacts with us through the Service.

By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, do not use the Service. This Privacy Policy is incorporated into our Terms of Service.

1. Data Controller

For purposes of applicable data protection laws, FamIT Solutions and Technologies LLC is the data controller responsible for personal information collected through the Service, except where we process personal data on your behalf as a service provider or processor for your own outreach and lead management activities.

2. Information We Collect

2.1 Information You Provide Directly

  • Account information: name, email address, password (stored in hashed form), company name, role, and profile settings
  • Billing information: payment method details processed by our payment provider (we do not store full card numbers)
  • Customer Data: leads, contacts, notes, tags, campaign content, email templates, uploaded files, and configuration data you submit to the Service
  • Communications: support tickets, feedback, survey responses, and other messages you send us
  • Marketing preferences: newsletter subscriptions and communication opt-in or opt-out choices

2.2 Information Collected Automatically

  • Usage data: pages viewed, features used, Credit transactions, search queries, timestamps, and interaction logs
  • Device and technical data: IP address, browser type, operating system, device identifiers, language settings, and referral URLs
  • Cookies and similar technologies: session cookies, authentication tokens, analytics identifiers, and preference settings
  • Security logs: login attempts, authentication events, and fraud-prevention signals

2.3 Information from Third Parties

  • Payment status and billing events from Stripe and other payment processors
  • Email delivery, bounce, open, and click events from email service providers
  • Public business listings, website data, and contact information used for lead enrichment
  • Analytics and advertising data from tools such as Google Analytics or Google Tag Manager
  • Authentication or integration data if you connect third-party services

2.4 Information About Your Recipients and Leads

When you use lead discovery, enrichment, validation, or email features, you may store or process personal information about third parties, such as business contact names, email addresses, phone numbers, job titles, and company details. For that data, you are typically the data controller and responsible for lawful collection and use. We process such data on your instructions to provide the Service.

3. How We Use Information

We use collected information to:

  • Provide, operate, maintain, and improve the Service
  • Create and manage Accounts, authenticate users, and enforce security controls
  • Process payments, subscriptions, Credit purchases, and billing records
  • Deliver lead search, analysis, enrichment, validation, and campaign functionality
  • Generate AI-assisted content, scoring, and recommendations
  • Send transactional messages such as receipts, security alerts, and service notices
  • Respond to support requests and communicate about your Account
  • Monitor usage, diagnose technical issues, and prevent fraud or abuse
  • Comply with legal obligations and enforce our Terms of Service
  • Send marketing communications where permitted by law and your preferences, including product updates and newsletters
  • Conduct analytics, research, and product development in aggregated or de-identified form

4. Legal Bases for Processing (EEA, UK, and Similar Jurisdictions)

Where required, we rely on one or more of the following legal bases:

  • Contract: processing necessary to provide the Service you requested
  • Legitimate interests: securing the Service, preventing abuse, improving features, and communicating about your Account, balanced against your rights
  • Consent: where required for optional marketing, certain cookies, or specific processing activities
  • Legal obligation: compliance with tax, accounting, anti-fraud, and regulatory requirements

5. How We Share Information

We may share information in the following circumstances:

  • Service providers and subprocessors: hosting, cloud infrastructure, payment processing, email delivery, analytics, customer support tools, AI providers, and security vendors that process data on our behalf under contractual safeguards
  • Business transfers: in connection with a merger, acquisition, reorganization, financing, or sale of assets, subject to appropriate confidentiality protections
  • Legal and safety: when required by law, subpoena, court order, or governmental request, or when we believe disclosure is necessary to protect rights, safety, security, or to investigate fraud or abuse
  • With your direction: when you connect integrations, export data, or otherwise instruct us to share information
  • Aggregated or de-identified data: we may share statistics that do not reasonably identify individuals

We do not sell your personal information.

6. Payment Processing

Payments are handled by third-party processors such as Stripe. When you make a purchase, your payment information is collected and processed directly by the payment provider according to its privacy policy and PCI-DSS requirements. We receive limited billing metadata such as transaction status, customer ID, and payment method type.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in and maintain session security
  • Remember preferences and settings
  • Measure traffic, usage patterns, and marketing performance
  • Detect abuse and improve product experience

You can control cookies through your browser settings. Disabling certain cookies may limit functionality of the Service. Where required, we will request consent before using non-essential cookies.

8. Data Retention

We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

  • Account and billing records are generally retained while your Account is active and for a reasonable period thereafter
  • Customer Data may be deleted or anonymized after Account closure, subject to backup retention cycles and legal hold requirements
  • Security, audit, and transaction logs may be retained for fraud prevention and compliance
  • Marketing suppression records may be retained to honor unsubscribe requests

You may request deletion of your Account through in-app settings or by contacting support. Some data may persist in backups for a limited period or where retention is required by law.

9. Security

We implement administrative, technical, and organizational measures designed to protect personal information, including access controls, encryption in transit, monitoring, and secure development practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for safeguarding your Account credentials and configuring appropriate access controls within your organization.

10. International Data Transfers

We may process and store information in the United States and other countries where we or our service providers operate. These countries may have data protection laws different from those in your jurisdiction. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms for cross-border transfers.

11. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or port certain personal information, and to withdraw consent where processing is consent-based.

To exercise these rights, contact support@leadloupe.com. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to know what personal information we collect, request deletion or correction, opt out of certain sharing, and not receive discriminatory treatment for exercising privacy rights.

As stated above, we do not sell personal information. We may use analytics and advertising technologies as described in this policy. To submit a privacy request, email support@leadloupe.comwith "California Privacy Request" in the subject line.

13. Email Marketing and Communications

We may send service-related emails that are necessary for your Account. With your consent or as otherwise permitted by law, we may also send promotional emails, including newsletters.

You can unsubscribe from marketing emails using the link in the message or by contacting support. Transactional and legally required notices may still be sent even if you opt out of marketing.

When you use the Service to email third parties, you are responsible for providing required notices and honoring unsubscribe requests for your campaigns.

14. AI Processing

Certain features use artificial intelligence to analyze websites, generate content, estimate pricing, or enrich data. Inputs you provide may be transmitted to AI service providers for processing. We take steps to limit unnecessary exposure of sensitive data and require providers to process data under contractual restrictions, but you should avoid submitting information you do not want processed for Service delivery.

15. Children's Privacy

The Service is not directed to individuals under eighteen (18) years of age, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

16. Third-Party Links and Integrations

The Service may contain links to third-party websites or allow integrations with external platforms. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing information to them.

17. Do Not Track

Some browsers offer "Do Not Track" signals. Because there is no uniform industry standard for responding to such signals, we do not currently respond to Do Not Track signals.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date and, where appropriate, provide additional notice such as email or in-app notification. Your continued use of the Service after the effective date constitutes acceptance of the updated Privacy Policy.

Effective date of current version: July 30, 2026.

19. Contact Us

For privacy questions, data subject requests, or concerns about this Privacy Policy, contact: