Last updated: July 30, 2026
These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("you," "your," or "User") and FamIT Solutions and Technologies LLC ("FamIT Solutions and Technologies LLC," "Company," "we," "us," or "our") governing your access to and use of the Lead Loupe platform, website, APIs, mobile interfaces, and related services (collectively, the "Service"). By creating an account, purchasing credits or subscriptions, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.
You must be at least eighteen (18) years old and have the legal capacity to enter into a binding contract to use the Service. If you register on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.
You agree to provide accurate, current, and complete registration information and to keep your Account information updated. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us immediately at support@leadloupe.com of any unauthorized use or security breach.
We reserve the right to refuse registration, suspend, or terminate any Account at our sole discretion, including for violation of these Terms, suspected fraud, chargebacks, or activities that may harm the Service, other users, or third parties.
Lead Loupe is a software-as-a-service platform that provides tools for lead discovery, website and business analysis, contact enrichment, email validation, campaign management, AI-assisted content generation, scoring, and related business outreach functionality. The Service may integrate with third-party providers for payment processing, email delivery, analytics, AI inference, data enrichment, and infrastructure.
We may modify, add, remove, or discontinue any feature, integration, pricing model, or component of the Service at any time, with or without notice. We do not guarantee that any particular feature will remain available indefinitely.
Credits are the internal currency used to access metered features. You may obtain Credits through Subscription plans, one-time credit packs, promotional grants, or administrative adjustments. All Credit purchases are final at the time payment is successfully processed, except as expressly limited by applicable law or Section 5 below.
Credits are deducted when you confirm an action that consumes Credits or when a metered operation completes, whichever occurs first according to the feature's billing logic. Credit costs vary by feature and may change at any time. Current pricing is displayed in the Service before you confirm a charge.
Examples of metered features include, without limitation:
CREDITS THAT HAVE BEEN CONSUMED, SPENT, DEDUCTED, OR APPLIED TO ANY FEATURE, OPERATION, SEARCH, ANALYSIS, EMAIL ATTEMPT, CAMPAIGN ACTION, OR OTHER SERVICE USE ARE NON-REFUNDABLE AND NON-REVERSIBLE, WHETHER OR NOT YOU ARE SATISFIED WITH THE RESULTS, OUTPUT, DATA ACCURACY, DELIVERABILITY, OR OUTCOME OF THAT USE.
By confirming any Credit-consuming action, you authorize immediate deduction of the displayed Credit amount and acknowledge that used Credits cannot be restored, exchanged for cash, transferred, or refunded except where required by applicable law.
For certain operations, such as geo leads searches, if the Service fails to complete the requested operation or returns fewer billable results than requested, unused Credits for that specific operation may be automatically credited back to your Account at our discretion. This internal Credit adjustment is not a cash refund and does not apply to Credits already consumed by completed operations, partial results, AI inference, email delivery attempts, validation checks, or any action that executed as designed.
You must maintain a sufficient Credit balance to use paid features. Subscription Credits are allocated at the start of each billing period and, unless otherwise stated, do not roll over to subsequent billing periods. Promotional or bonus Credits may expire or be revoked at any time. Upon Account termination, forfeiture of unused Credits may apply except where prohibited by law.
Payments are processed by third-party payment processors, including Stripe. By making a purchase, you authorize us and our payment processor to charge your selected payment method for all applicable fees, taxes, and recurring Subscription renewals. You represent that you are authorized to use the payment method provided. Failed payments may result in suspension of access until payment is resolved.
Fees are exclusive of applicable taxes, levies, duties, or similar governmental charges, which you are responsible for paying unless we state otherwise.
If you initiate a chargeback, payment reversal, or payment dispute without first contacting us to resolve the issue, we may suspend or terminate your Account, revoke Credits, and pursue collection of amounts owed. Fraudulent or abusive chargebacks constitute a material breach of these Terms.
EXCEPT WHERE REQUIRED BY APPLICABLE LAW, ALL PAYMENTS FOR SUBSCRIPTIONS, CREDIT PACKS, ADD-ONS, AND OTHER FEES ARE FINAL AND NON-REFUNDABLE.
We do not provide cash, card, or bank refunds for purchased Credits, Subscription fees, or unused Account balances, except where mandatory under applicable consumer protection laws. Any discretionary Credit adjustments we provide are issued solely as in-platform Credits, not monetary refunds.
If you believe you were incorrectly charged due to a verified technical billing error on our side, you must contact support@leadloupe.com within thirty (30) days of the charge with sufficient detail for investigation. We may, at our sole discretion, issue an in-platform Credit correction if we confirm a system error. We are under no obligation to reverse charges resulting from your confirmed actions, user error, third-party data quality, email bounces, spam filtering, or expected limitations of the Service.
You may cancel a Subscription before its renewal date to prevent future billing. Cancellation takes effect at the end of the current paid billing period. No prorated refunds are provided for unused time in the current billing period unless required by law.
You agree not to use the Service to:
You are solely responsible for obtaining all necessary consents, permissions, and legal bases to collect, store, process, and contact individuals whose data you obtain or use through the Service.
If you use email marketing, outreach, or campaign features, you act as the sender and/or data controller for your communications and recipient lists. You agree to:
We may suspend sending privileges, campaigns, or your entire Account if we reasonably believe your use poses legal, deliverability, reputational, or abuse risk. We are not responsible for your compliance failures or resulting penalties.
The Service may provide business listings, contact information, website metrics, scoring outputs, and other Third-Party Data obtained from public sources, partners, AI systems, and automated analysis. Such data may be incomplete, outdated, inaccurate, or unavailable for certain records.
WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, TIMELINESS, LEGALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE OF ANY THIRD-PARTY DATA OR GENERATED OUTPUT. YOU ASSUME ALL RISK ASSOCIATED WITH YOUR RELIANCE ON SUCH DATA AND YOUR OUTREACH TO IDENTIFIED CONTACTS.
The Service may use artificial intelligence to generate emails, summaries, pricing estimates, analysis, or other content. AI outputs may contain errors, omissions, or inappropriate content. You are solely responsible for reviewing, editing, and approving all AI-generated content before use. We disclaim liability for decisions or communications you send based on AI output.
The Service, including all software, designs, text, graphics, logos, trademarks, service marks, documentation, and underlying technology, is owned by FamIT Solutions and Technologies LLC or its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no license or ownership rights are transferred to you.
You may not copy, modify, distribute, sell, lease, or create derivative works of the Service or our branding without prior written consent.
You retain ownership of your Customer Data. You grant FamIT Solutions and Technologies LLC a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display Customer Data solely as necessary to provide, maintain, secure, and improve the Service, comply with law, and enforce these Terms.
You represent and warrant that you have all rights necessary to submit Customer Data to the Service and that your Customer Data does not infringe third-party rights or violate law.
Our collection and use of personal information is described in our Privacy Policy. By using the Service, you consent to those practices.
We strive to maintain reliable Service availability but do not guarantee uninterrupted, error-free, or secure operation. The Service may be unavailable due to maintenance, upgrades, outages, third-party failures, or events beyond our reasonable control. We are not liable for downtime, latency, or data transmission failures.
Support is provided on a commercially reasonable basis through in-app channels and support@leadloupe.com. We do not guarantee response times or resolution outcomes unless expressly stated in a separate written enterprise agreement.
We may offer beta, preview, or experimental features that are provided "as is," may change without notice, and may be discontinued at any time. Beta features may have reduced reliability, incomplete functionality, or separate pricing.
You may stop using the Service at any time. We may suspend or terminate your Account immediately if you breach these Terms, fail to pay fees, initiate abusive chargebacks, pose a security or legal risk, or if required by law.
Upon termination, your right to access the Service ceases immediately. Unused Credits, Subscription benefits, and stored access may be forfeited without refund except where prohibited by law. We may retain Customer Data as described in our Privacy Policy and as required for legal, billing, or security purposes.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL CONTENT, DATA, AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.
We do not warrant that the Service will meet your requirements, produce specific business results, generate valid email addresses, improve deliverability, or that data provided will be accurate or legally usable for your intended purpose.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FamIT Solutions and Technologies LLC, ITS OWNERS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR REPUTATION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless FamIT Solutions and Technologies LLCand its owners, members, managers, officers, employees, contractors, agents, affiliates, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data; (c) your communications, campaigns, or outreach activities; (d) your violation of these Terms or applicable law; (e) your infringement or misappropriation of third-party rights; or (f) any dispute between you and a third party contacted through the Service.
Except where prohibited by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration rather than in court, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or prevent unauthorized access or abuse.
You and FamIT Solutions and Technologies LLC agree to waive any right to a jury trial and to participate in a class action, class arbitration, or other representative proceeding. All arbitration shall be conducted on an individual basis only.
You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by emailing support@leadloupe.comwith subject line "Arbitration Opt-Out" and your Account email.
We are not liable for any delay or failure to perform resulting from events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, internet or utility failures, third-party service outages, government actions, or similar events.
You may not use the Service in violation of U.S. export control laws, sanctions regulations, or other applicable international trade restrictions. You represent that you are not located in, under the control of, or a national or resident of any country or entity subject to comprehensive sanctions.
You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets. These Terms bind and inure to the benefit of the parties and their permitted successors and assigns.
We may modify these Terms at any time by posting the updated version on the Service and updating the "Last updated" date. Material changes may also be communicated via email or in-app notice. Your continued use of the Service after the effective date of revised Terms constitutes acceptance. If you do not agree to revised Terms, you must stop using the Service and cancel any active Subscription.
Effective date of current version: July 30, 2026.
These Terms are governed by the laws of the United States and the state in which FamIT Solutions and Technologies LLC is organized, without regard to conflict-of-law principles. Subject to the arbitration provision above, you agree that exclusive jurisdiction for any permitted court proceeding shall lie in the state or federal courts located in that state, and you waive any objection to venue or forum non conveniens in those courts.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later.
These Terms, together with the Privacy Policy and any order forms or supplemental terms expressly referenced herein, constitute the entire agreement between you and FamIT Solutions and Technologies LLCregarding the Service and supersede all prior or contemporaneous understandings on the same subject matter.
For questions about these Terms, billing disputes, legal notices, or account issues, contact: